Refund and Return Policy for Opalxsmist
Effective Date: January 17, 2025

At Opalxsmist, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Return Policy provides detailed guidelines to ensure a seamless process for resolving your concerns.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • A return request must be initiated within 30 days of receiving the item.
  • Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Clearance or final sale products.
  • Gift cards or promotional vouchers.
  • Products damaged due to misuse, neglect, or unauthorized alterations.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact us via email or call us at (606) 738-4000.
  2. Provide your order details, including the order number and reason for the return.
  3. We will provide a Return Merchandise Authorization (RMA) number and instructions for returning the item.

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Process

Refunds are processed as follows:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part.

5. Exchanges

We offer exchanges for defective or damaged products. To request an exchange:

  • Contact us with details and photos of the defective or damaged item.
  • If approved, we will ship a replacement at no additional cost.

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within 7 days of delivery.
  • Provide photos or videos to help us assess the issue.
  • We will offer a replacement or refund based on your preference.

7. Cancellations

Orders can be canceled if the request is made before shipping. Once the item has been shipped, cancellations are no longer possible, but you may proceed with a return after delivery.

8. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank or credit card account for pending transactions.
  2. Contact your payment provider as processing times may vary.
  3. If you still need assistance, contact us directly for support.

9. Compliance with Google AdSense Policies

This Refund and Return Policy complies with Google AdSense guidelines by ensuring clear, transparent, and user-friendly processes for resolving customer concerns.

10. Updates to This Policy

We reserve the right to update or modify this Refund and Return Policy to reflect changes in our practices or legal obligations. Updates will be posted with a revised effective date.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us:
📞 Hotline: (606) 738-4000
📧 Email: Contact@opalxsmist.com
📍 Address: 632 Hc 70, Sandy Hook, Kentucky (KY), 41171

Thank you for shopping with Opalxsmist. We value your trust and strive to provide the best experience possible!