Shipping Policy for Opalxsmist
Effective Date: January 17, 2025

Welcome to Opalxsmist. This Shipping Policy explains the terms and conditions related to the delivery of products purchased through our website. We aim to provide reliable and transparent shipping services to enhance your shopping experience. Please read this policy carefully before placing your order.

1. General Shipping Information

  • We process and ship orders Monday through Friday, excluding public holidays.
  • All orders are subject to payment verification and product availability.
  • A confirmation email with your tracking information will be sent once your order has been dispatched.

2. Shipping Destinations

  • Domestic Shipping: We deliver to all states within the United States.
  • International Shipping: We offer shipping to select countries. Please check availability at checkout.
  • Customers are responsible for ensuring that their location complies with any import regulations or restrictions.

3. Shipping Methods and Estimated Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days for domestic orders.
  • Express Shipping: Estimated delivery within 2-3 business days for domestic orders.
  • International Shipping: Delivery times vary depending on the destination but typically range from 10-15 business days.

Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs clearance for international orders.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method, destination, and order weight.
  • Free shipping may be offered during promotions or for orders exceeding a specific amount, as indicated on our website.

5. Order Processing Time

  • Orders are typically processed within 1-2 business days of payment confirmation.
  • Orders placed after 12:00 PM (EST) will be processed the following business day.
  • During peak periods, such as holidays or promotional events, processing times may be longer.

6. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.
  • You can monitor your order’s progress using the carrier’s tracking system or the tracking link provided in the email.

7. Delivery Issues

a. Lost or Delayed Shipments

  • If your shipment is delayed or appears to be lost, please contact us for assistance.
  • We will work with the carrier to investigate and resolve the issue.

b. Damaged Items

  • If your order arrives damaged, please notify us within 7 days of delivery.
  • Provide photos of the damage so we can process a replacement or refund.

8. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment.
  • Customers are responsible for additional shipping costs for re-delivery.

9. Customs, Duties, and Taxes (International Orders)

  • For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Opalxsmist is not liable for delays caused by customs clearance.

10. Restricted Items and Locations

  • Certain products may be restricted from shipping to specific destinations due to local regulations or carrier limitations.
  • If your order includes a restricted item, we will notify you and provide alternative solutions.

11. Compliance with Google AdSense Policies

This Shipping Policy complies with Google AdSense guidelines by ensuring clear, accurate, and transparent communication about our shipping processes and customer responsibilities.

12. Changes to This Shipping Policy

Opalxsmist reserves the right to update this Shipping Policy to reflect changes in shipping methods, costs, or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of our website indicates acceptance of the updated terms.

Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:
📞 Hotline: (606) 738-4000
📧 Email: Contact@opalxsmist.com
📍 Address: 632 Hc 70, Sandy Hook, Kentucky (KY), 41171

Thank you for choosing Opalxsmist. We value your trust and look forward to delivering your products with care and efficiency!